Contact Us
If you have a general policy query or want to make a change to your policy:
For all queries regarding your motor insurance policy, please contact your insurance intermediary first. Their contact details will be on the documentation provided to you when you took out your policy. Any changes to your policy can only be arranged by your insurance intermediary. They will also be aware of other policies that may exist alongside your motor insurance policy and which may be relevant to your enquiry. In the unlikely event you do need to contact us directly, please use the email facility HERE and we will respond within 2 working days.
To make a new claim or to discuss an existing claim
Car and Van policies:
new car or van claims
Please telephone
0344 856 2176
24 hours a day, 7 days a week
or email
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existing car or van claims
Please telephone
0344 856 2176
Monday–Friday, 08:30–17:00
or email
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windscreen claims
Please telephone
0345 075 1966
24 hours a day, 7 days a week
Motorbike policies:
new motorbike claims
Please telephone
0330 018 9166
24 hours a day, 7 days a week
existing motorbike claims
Please telephone
0330 880 3400
Monday–Friday, 08:00–17:30
Calls to 0344, 0345 and 0330 numbers cost no more than a national rate call to a 01 or 02 number.
Who will deal with your claim?
We have authorised our claims service to deal with your claim on our behalf. You should therefore refer all correspondence and telephone enquiries to them. Appropriate contact details will be provided at the time the accident/claim is first reported to them, however their contact details are also provided above.
All accidents/claims MUST be reported within 24 hours, whether you want to make a claim or not, and whether your fault or not. Failing to report an accident or claim can expose you to charges and expenses for which you are personally liable and could result in your insurance being invalid.
If you have a general policy query or want to make a change to your policy:
For all queries regarding your motor insurance policy, please contact your insurance intermediary first. Their contact details will be on the documentation provided to you when you took out your policy. Any changes to your policy can only be arranged by your insurance intermediary. They will also be aware of other policies that may exist alongside your motor insurance policy and which may be relevant to your enquiry.